Frequently Asked Questions

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Why does the PARASOL's screen display 0 kW at the start of the charge?

The first data regarding your charging session (charging power and energy delivered to your vehicle) takes up to 1 minute to be pushed by the supervision system. After this initial delay, the data will be updated continuously.

How many PARASOL users can charge simultaniously ?
Up to 8 vehicles can charge and park under the PARASOL simultaneously. Due to the connection to the DRIVECO Smart Grid, the PARASOL adjusts its energy production and consumption as needed.
What plugs does the PARASOL have ?
You can find all sockets and plugs on the PARASOL.
2 current types are availables, each one is on a diffetent side of the PARASOL.

On the AC side, you can find a three-phase alternating current :

  • a E/F socket for a traditional household plug
  • a T1 plug
  • a T2 socket and a plug
  • a T3 socket

On the DC side, you can find a direct current :

  • a Chademo plug
  • a Combo II plug
What are the installed capacities availables ?
The output power options are : 3 kW, 7 kW, 20 kW and 43 kW.
What is the maximum output power ?

The PARASOL can deliver 72 kW of total maximum output power.
The PARASOL outputs 29 kWp, due to its 88 PV panels and a 8kWh power battery. The PARASOL disposes of 36 kW of output power while connected to the DRIVECO Smart Grid. The PARASOL tands to maximise the production and the consumption of the solar energy. The PARASOL balances the solar power needs live as being connected to the DRIVECO Smart Grid.

What vehicles can the PARASOL charge ?
The PARASOL can charge all kinds of electric and plug-in hybrid vehicles available on the market.
How long does it take to charge a vehicle ?
The charging time depends on the initial charge of the battery. It is possible to charge 80% of the battery in :

  • 25 min of a fast charge
  • 1h for an accelerated charge
  • 6h for a normal charge
How do I know that my vehicle is charged ?
Once plugged, the vehicle and the PARASOL intercommunicate. The vehicle will display the battery percentage while charging. You can follow your charging time, the amount of energy delivered and the actual power output live on the control screen of the PARASOL.
Can I charge at night or during bad weather ?

With powerful storage batteries and the DRIVECO Smart Grid, feel free to charge day or night, regardless of weather conditions.

Who can I contact in case of a problem ?

You can contact us on the web-site, via our contact form or by calling our hotline number : +33 9 72 56 26 80.

What are the different charging modes on the PARASOL ?

Two charging modes are available: Priority and Standard.

Priority mode for a quick and immediate charge to be on your way fast.

Standard mode will optimize your charge depending on your parking duration, the solar production and the level of the PARASOLs’ batteries. This mode can delay the start of your charge.

I cannot find the connector for my vehicle
The Parasols have all the plugs and sockets available on the market and can charge vehicles. In addition, vehicles can usually connect to several different types of outlets. If you need help identifying the outlet for your vehicle please contact our hotline. Here are examples of outlets used by several vehicles:

Vehicle Plug or Socket
Renault ZOE T2
Nissan Leaf T1 and CHAdeMO
BMW I3 T2 and Combo II
Tesla T2 and CHAdeMO
Peugeot Ion T1 and CHAdeMO
Kia Soul EV T1 and CHAdeMO

In some cases, you may need an adapter to connect to the charging infrastructure.

The connector I want to use is not available

The PARASOL has 8 charge points with several types of plugs and sockets, including several T2 connectors. If your connector is not available please check other charge points for the same or compatible connectors.

My card is not recognized or it doesn't work

If the charging terminal indicates an error (red light and long buzz) your card may be not actived in our system.

If the charging terminal does not respond when you touch your card against the reader, there may be a malfunction.

In both cases, you may contact us at +33 9 72 56 26 80.

The Kino URBAN door doesn't open

The Kino URBAN doors open only if :

  • The charge point is available (green light) and your card is active.
  • The charge point is in use and you are the user that is currently charging.

In all other cases, the doors will remain closed. If the door does not open when you are in one of the above situations, please contact the hotline at +33 9 72 56 26 80.

The indicator light is flashing red

If the light is blinking red an error has occurred :

  • Your card is not recognized,
  • You are not the user that initiated the ongoing charge,
  • There is a problem with your charging cable,
  • There is a communication problem between the charging infrastructure and your car,
  • You have not connected your vehicle fast enough,
  • You have not closed the door on the Kino URBAN.

Some checks to make :

  1. Check the card that was used
  2. Check that the charge point is available
  3. Check your cable for any damage or obstruction

To reset the charge point, remove any connected cables, close the door (in the case of a Kino URBAN), wait until the indicator light turns green again and repeat the charging process.

If you need further assistance please contact us at +33 9 72 56 26 80.

The indicator light is red

The red light (not flashing) indicates that maintenance is ongoing on this charge point. You may contact our hotline at +33 9 72 56 26 80 or report the issue via our contact form.

The charging station seems off or the input screen is black

Please contact our hotline at +33 9 72 56 26 80 or report the issue via our contact form.

My vehicle does not start charging immediately
  • Please check that you have correctly connected your vehicle and that the indicator light on the charging terminal is blue.
  • Be sure to wait a few minutes (up to 3 minutes for some terminals) to finish the communication between the charging terminal and the vehicle in order to complete the connexion.
  • Some vehicles have an option to program a night charging mode (e.g. the Renault Zoé or the Nissan Leaf) via their dashboard. Verify that this option is disabled before restarting the charging process.

If you need further assistance you may contact us at +33 9 72 56 26 80.

Why does my charge sometimes stop at 80% ?

When charging in direct current (CHAdeMO or Combo II), the protocol imposes an automatic stop at 80%. To complete the charge from 80 to 100%, you may restart the charging process.

The information screen does not work
If the information screen does not work, this does not prevent the vehicle from being charged. Moreover, be assured that we are working on resolving the problem as soon as possible.